repair Acceptance of paid product repairs
If the electronic tool kit you created does not work,
First of all, please check again whether there are any mistakes in the installation of parts.
◇ Checking the condition of the solder
◇Is the USB cable for charging only?
◇ Is it in bootloader mode?
◇Is the product not used on a conductive object such as a metal?
◇Incorrect installation of multiple parts such as resistors
◇ Mounting direction of parts with polarity
◇ Check the solder condition again, etc.
(The majority of problems are due to poor soldering)
If the cause of the defect cannot be determined, Bit Trade One accepts requests for repair and inspection.
Kits with a selling price of less than 5,000 yen (excluding tax) and out-of-warranty inspection and repair basic fee of 2,500 yen + shipping fee (for return
Kits with a sales price of 5,000 yen (excluding tax) or more, and out-of-warranty inspection and repair basic fee of 3,500 yen + shipping fee (for return
Please contact us by e-mail for kits with a selling price of 10,000 yen (excluding tax) or more.
Repair parts Please purchase only if the support center instructs you to do so after making an inquiry.
* As a result of inspection,
Even if there is no repair part, the above cost (basic inspection and repair fee) will be charged.
Before requesting repair, please double check that there are no errors in the usage.
Depending on the condition of the product, it may be replaced with a non-defective product instead of being repaired.
About repair completion date
Since the number of man-hours, etc. fluctuates depending on the product condition, the period until the repair is completed varies.
Please be aware that it may take up to 2 weeks for the item to be returned.
Please follow the instructions below.
- Please purchase a repair ticket with an amount corresponding to the kit product you purchased.
- At the time of purchase, please write in as much detail as possible about your "current symptoms" and "progress" in the remarks column.
- Elapsed time since creation/normal time
- Power supply used
- Other equipment used
- Please place the product in a secure box and send it to the address below.
Bit Trade One Co., Ltd. Repair Department
〇〇〇〇 (repair ticket order number stated in the email)
5-1-23 Kamimizo, Chuo Ward, Sagamihara City, Kanagawa Prefecture
If parts outside the kit are installed, please remove them as much as possible and send them as a single kit.
(Repairs of other companies' products are not supported and cannot be accepted.)
We do not provide any compensation for attached items other than the kit. note that.
Parts may be replaced with current products with equivalent performance.
In order to avoid damage during transportation, please include cushioning material in the package and send it in a sturdy box.
Please write your address, name and phone number clearly. Products may not be shipped.
For further information, please contact us.